FAQ

For our swimwear, you can find our size guide directly on each product page. If you are between two sizes, we recommend choosing the larger size.

For our sportswear, please refer to the size guide as well as the information on each product page, as the fit and support may vary depending on the model.

If you have any doubts, do not hesitate to write to us at hello@offka.co; we would be happy to advise you.

Take your measurements and compare them with the size guide available on the product page.

We also indicate the size worn by the models in the photos, as well as their measurements, to give you an additional reference point and help you visualize how the product fits.

And if you have the slightest doubt, you can write to us at hello@offka.co; we would be delighted to help you choose your size.

Yes. We offer many different shapes and cuts so that everyone can find the swimsuit that best suits their body type and preferences. Triangle, bandeau, balconette, bralette, bottoms with varying degrees of coverage or high-cut styles… every silhouette can find the cut in which they feel their best.

No, all of our models are lined to prevent any transparency. We test them beforehand to verify their opacity.

Rinse it with clear water after each use, especially after the sea or swimming pool. We recommend a gentle hand wash in cold or lukewarm water, with no tumble drying or harsh products. Let it dry naturally away from any direct heat source.

Yes, our leggings / shorts are designed to remain opaque during your workouts.

Wash your clothes at 30°C, with similar colors only. Do not tumble dry to preserve the material, elasticity, and shape of your clothes.

Some items may be restocked. You can enter your email address directly on the product page to be notified when it is back in stock.

First, check your spam folder as well as the email address used when placing your order. If you still cannot find the confirmation email, contact us at client@offka.co

Contact us as soon as possible. We will do our best to make the requested change, but it cannot be guaranteed once the order has been sent to our warehouse for processing.

Cancellation may be possible as long as the order has not yet been prepared. Once preparation has begun or the order has been shipped, you will need to wait for its receipt and then submit a return request.

Our standard shipping times are 24 to 48 hours. They may exceptionally be extended during periods of high demand, particularly during product launches or promotional events.

They depend on the carrier and the destination country. An estimate is provided during the checkout process.

You will automatically receive an email with your tracking number as soon as your order has been shipped.

We ship internationally. Available destinations and shipping costs are indicated at checkout. However, if your country does not appear, please do not hesitate to contact us: hello@offka.co

You have 14 days from the receipt of your order to submit your return request. We do not offer exchanges: returns are accepted for refunds only.

Log in to your customer account and access your order, then click "Request a return".

Once your request has been processed, you will receive the necessary instructions to complete your return.

If you are unable to use this feature or for any questions, you can also contact us at client@offka.co.

In France, returns are free if you choose store credit. If you prefer a refund to your original payment method, a flat fee of €4.99 corresponding to return costs will be deducted from your refund.

When requesting a return from your customer account, please indicate your preferred method in the "Comment" field: STORE CREDIT or REFUND.

Once your request has been validated, you will receive your prepaid return label by email.

Items must be unworn, unwashed, in perfect condition, and with all original tags attached. Hygiene seals must also remain intact where applicable. The barcodes on the tags are essential for processing the return.

The refund is processed after receipt, inspection, and validation of your return by our warehouse. Please allow approximately 10 days for your return and refund to be processed.

Gift cards are available directly on our website and here. Simply choose the desired amount and complete your order. Your gift card will be sent directly to you by email and contains instructions on how to use it.

Enter your gift card code in the designated field at checkout. You will receive instructions by email at the time of purchase. Your gift card is valid for 1 year.

Yes, if your total order amount is less than the available balance, the remaining amount can be used for a future order.